Job Description

Job Title: Legal Assistant
Location: Pensacola, FL
Work Model: Vienna, VA
Hours: 40.0
Security Clearance: Not specified

Responsibilities

• Review, interpret, and process garnishments, child support orders, tax liens, IRS levies, and other legal attachments in accordance with federal, state, and organizational requirements.
• Place, update, and remove account restrictions, holds, and freezes as required by legal orders.
• Conduct detailed account research to determine compliance requirements and available funds.
• Perform high-volume data entry of legal orders and related case information while validating documents, account data, and member information to ensure accurate processing and regulatory compliance.
• Monitor queues and workloads to ensure timely processing and adherence to established service level agreements (SLAs).
• Review incoming legal documentation for accuracy, completeness, and validity.
• Maintain accurate records and documentation of actions taken on member accounts.
• Identify and escalate complex cases, discrepancies, or potential compliance concerns.
• Communicate effectively with internal departments, legal entities, courts, employers, government agencies, and other stakeholders as needed.
• Support team objectives by assisting with workload balancing, queue management, and process improvements.
• Participate in quality reviews and ensure adherence to established procedures and regulatory requirements.

Requirements

• Knowledge of legal regulations, court orders, and compliance requirements related to garnishments, levies, liens, and other legal processes.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment.
• Ability to work independently while exercising sound judgment and decision-making skills.
• Proficiency in researching and interpreting legal documents and account information.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#LI-Ref: #851-Rockville-S1

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