Job Description

: POSITION OVERVIEW: The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers. Job Responsibilities DUTIES & RESPONSIBILITIES:

• Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
• Assign and dispatch all will calls and STAT's.
• Monitor online dispatch board for potential issues.
• Add, change or delete scheduled stops in planning.
• Research and resolve client issues quickly and accurately.
• Communicate unresolved client issues to direct supervisor immediately.
• Monitor status of deliveries and pickups to ensure timely delivery to client.
• Assist couriers as needed to help ensure routes are completed to client expectations.
• Review route sheets for accuracy.
• Negotiate courier payout.
• Monitor and utilize web-based applications, tools, and reports.
• Ensure policies and procedures as defined by clients and the company are being met.
• Prepare SOP for each account; shift turnover.
• Perform other duties as assigned.
Required Skills and Qualifications QUALIFICATIONS & REQUIREMENTS:
• Effective communicator, both written and oral.
• Excellent interpersonal and customer service skills.
• Team oriented environment.
• Strong problem solving skills and attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient in Microsoft Office or related software.
• Some college or college degree in business, logistics or related field preferred.
• 3+ years of customer service experience required.
• Courier software experience a plus.
PHYSICAL REQUIREMENTS:
• Prolonged sitting at a desk.
• Heavy communication via phone and email.
• Ability to lift up to 15 lbs at a time.

Job Tags

Full time, Work at office, Immediate start, Shift work

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