Network Architect Job at Openkyber, Atlanta, GA

  • Openkyber
  • Atlanta, GA

Job Description

We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities VoIP / Voice Engineering
  • Design and architect enterprise VoIP and IP telephony solutions
  • Lead implementation of SIP, RTP, and call control protocols
  • Troubleshoot complex voice quality issues (latency, jitter, packet loss)
  • Manage dial plans, call routing, and call flow design
Network Engineering
  • Architect and manage enterprise network infrastructure (routers, switches, firewalls)
  • Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
  • Optimize networks for real-time voice traffic and high availability
  • Lead network performance tuning and capacity planning
Unified Communications / UCCE (Preferred)
  • Support and integrate Cisco UCCE / Contact Center solutions
  • Work with ICM, CVP, and CUCM environments
  • Troubleshoot and optimize call center routing and IVR systems
Leadership & Troubleshooting
  • Lead complex troubleshooting and root cause analysis (RCA)
  • Mentor junior engineers and provide technical guidance
  • Collaborate with cross-functional teams on enterprise projects
Security & Compliance
  • Ensure secure voice and network architecture
  • Implement best practices for compliance and data protection
Qualifications: Preferred Skills
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications , or related field
  • Experience with Cisco UCCE (Unified Contact Center Enterprise)
  • Knowledge of ICM, CVP, CUCM
  • Experience with Unified Communications and Cloud VoIP
  • Certifications: CCNP, CCIE, or equivalent

This is a 100% onsite role based in Atlantic City, NJ

For applications and inquiries, contact:hirings@openkyber.com

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