ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary
The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors.
Duties/Responsibilities:
Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time
Conduct telephonic outreaches and answer incoming calls regarding patient’s medication use, including but not limited to medication adherence, and assist with refilling and following-through in a prompt and respectful manner
Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action
Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
Assist with other pharmacy departmental initiatives as they become available
Additional duties, as assigned
Required Skills/Abilities:
Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
Ability to work effectively and respectfully with various seniorities and diverse populations including members, staff, providers, and family members
High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude
Self-starter with the ability to think creatively and work effectively
Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability to travel on occasion for company meetings
Education and Experience:
High school diploma or equivalent education (GED) required
Registered Pharmacy Technician with a state board of pharmacy
A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy
eClinicalWorks or similar EMR experience
Experience working with geriatric patients or a medication adherence program is a plus
Bilingual in English/Spanish highly desired
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
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