About Us At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time. Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation. About the Role We are seeking a Solution Architect to join the Litify AI team within our Professional Services organization. Operating with a high degree of autonomy, you will lead the practical application of advanced AI technologies within the legal sector, helping to define and establish new industry standards. You will direct the end-to-end implementation of Litify AI for our clients, which includes designing custom agent workflows on the Salesforce platform, providing strategic guidance to clients, and executing successful deployments. While collaborating closely with a Project Manager, you will maintain complete ownership of the technical solution, including the system architecture, configuration, and final project outcomes. You will: - Demo Litify AI capabilities to clients and prospects, tailoring demonstrations to their specific legal workflows and use cases. - Lead discovery sessions to solicit and document client requirements, translating them into detailed solution designs. - Build and deploy custom AI agent workflows on Litify AI’s Salesforce-based framework, owning configuration from design through go-live. - Serve as the primary technical advisor to clients on Litify AI capabilities, best practices, and product roadmap.
- Work closely with your Project Manager to scope, plan, and deliver AI implementations on time and within budget. - Partner across Sales, Engineering, and Customer Success to align on client needs, surface feedback, and drive successful outcomes across the full client journey. - Define success metrics for each deployment and drive adoption to ensure clients realize measurable value. - Document solution designs, configuration decisions, and implementation guides for client and internal use. - Collaborate with Litify’s product and engineering teams to surface client feedback and influence the AI roadmap. You have (required): - 4+ years of Salesforce implementation experience, with advanced mastery of Salesforce Flows and modern automation tooling. - You’re a trusted advisor to clients — not just a technical resource. You’re equally at home walking a C-suite executive through a complex AI architecture and translating that same concept for a non-technical end user. - Proven capability to own a technical workstream end-to-end — from requirements to delivery — with minimal oversight. - Experience in a professional services, consulting, or client-facing implementation role. - Experience designing and deploying AI agents, or automated workflow solutions in a client-facing role. - Hands-on experience with LLM-based tools, prompt engineering, and agent orchestration frameworks. - Strong understanding of the Salesforce data model, security architecture, object relationships, and platform capabilities. You have (nice-to-have): - Experience with Litify or other legal operations platforms.
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