Job Description

POSITION SUMMARY

This position plays a key role in ensuring efficient communication between patients, providers, and staff by managing incoming calls, routing messages, and providing excellent customer service to patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate multi-line phone systems to handle a high volume of incoming calls efficiently.
• Greet patients warmly, provide precise information, and direct them to the appropriate department or personnel.
• Maintain a professional demeanor while managing inquiries and resolving issues promptly.
• Perform accurate data entry of calls, messages, and related records, including call backs and patient voicemails.
• Assist with clerical duties at the front desk, including filing, scheduling appointments, and handling correspondence as assigned.
• Support dispatching needs by coordinating communication between departments or teams as required.
• Collaborate with administrative staff to improve processes and enhance overall efficiency.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required.
• Proficiency in operating multi-line phone systems.
• Strong typing skills are necessary for efficient documentation and correspondence handling.
• Familiarity with electronic medical record (EMR) systems and medical terminology is preferred.
• Experience in data entry and clerical tasks is beneficial for maintaining organized records.
• Bilingual or multilingual skills are highly desirable to cater to a diverse area.
• Excellent communication, multitasking, and customer service skills.

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